COMPLAINTS

Here you will find information on how to make a complaint.

Information on complaints

A complaint about a product or service purchased from us can be made to:

  1. Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Klageløsning via forbrug.dk or
  2. The European Commission's online complaints portal can also be used to lodge a complaint. This is particularly relevant for consumers resident in another EU country. Complaints can be made here - http://ec.europa.eu/odr. When submitting a complaint, please provide our e-mail address info@stjernecamping.dk.



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